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Accommodation Providers

 This page is a guide for all accommodation providers registered with St Ives V&IC.

Availability, Customer Requirements, Special Offers, Photographs, Opening times, Keywords, Reports, Bookings, Online Bookings, Eviivo Frontdesk Providers, Tips, Inspections

If you have a room available please ensure you are contactable by the V&IC. Have they got your mobile number? If you are going out to somewhere without mobile signal (e.g. Downalong etc) let them know that its OK to let the room without ringing you. You may consider transferring your home phone to your mobile while you are out.

Availability

It is imperitive that you let us know both your availability and prices for your accommodation using the extranet https://extranet-swt.newmindets.net. If you don't want to appear on all the searches or if you're not sure how to input your availability please contact Andy or Julie.

If your availability and prices “won’t stick” make sure you’ve added your opening dates and prices (see “opening” below).

The Visit St Ives Information Centre receives bookings as far in advance as Christmas and New Year. Make sure you have your availability in for the whole year.

N.B. Self catering owners. The computer adds up the price from every box to give the weekly price. Either put in the price once on changeover day or put in a "daily price". Check you entry to see the price views correctly.

Advice:

Set your availability to empty (put a “1” in the unit box) for the whole year then block out the bookings as they come in. You can use the paste function (...) to paste into the entire year in a couple of clicks.

The updating guides are available on the general information page of the members section of http://www.visitstives.org.uk/

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What do V&IC customers want?

The majority of accommodation enquiries at the desk are for a single night accommodation, double room, close to the harbour, en suite, with parking for no more than £70 per night. We know this property physically doesn't exist! The skill of the staff and volunteers in the Visit St Ives Information Centre is to encourage the customer to compromise on one or more of these requirements in order to make the booking.

A lot more customers are asking for short breaks (3-4 nights) in self catering even during high season.

If you don't feel you are getting enough bookings talk to either Andy or Julie in the V&IC and they will advise you on how to pick up more last minute bookings. Don't leave it until the end of the season!!

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Special Offers

As part of our membership scheme, you can advertise last minute availability and special offers on our website free of charge!

You can find the special offers tab in the “edit product” section when you log in to update. In the “package” box select which category you would like your offer to appear under. Type your offer into the text box beside it and press apply. This will appear on the special offers page on http://www.visitstives.org.uk/ and also at the bottom of your listing. Don’t forget to delete the offer when it is no longer applicable using the red cross beside it. If you just delete the text it will leave an empty box on the website.

N.B. You must display a valid offer though, not just "special offers are available contact us for details". The offer is displayed against your property so you shouldn't include details of your property as it just clogs up the page. Please do not advertise in the B&B section if you are a self catering provider and vice versa. Please make sure, where possible, the offer is reflected in your availability.

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Photographs

Good quality photographs make your property look more attractive to visitors browsing http://www.visitstives.org.uk/. You can have up to 6 photos per listing. If you want to change or add your photos you can now upload them through the extranet.

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Opening

Make sure that you have put the dates that you are open each year in the “opening” tab. You can also amend your price ranges here. You may not be able to put in your availability if this isn’t done.

NB. If you are open for a set period each year, e.g. March to November. The website will not dsplay you whilst you are closed. It is recommended to say you are open all year by selecting 1st January to 31st December. But in the additional opening details, to actually state your opening months. Reflect this in the availability by blocking it out.

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Keywords

We use the key words to make it easier for guests searching. These are different from the keywords you use in search engine optimisation.

Each listing will have “STVIC” indicating that you are a Visit St Ives Information Centre member, “VC” if you are a Visit Cornwall member, your property name, location and your surname.

Add the following keywords if they apply:

Child friendly, dog friendly, single room (serviced accommodation only), family room (serviced accommodation only), triple room (serviced accommodation only).

Accessible - if you have a grading under the National Accessibility scheme e.g. mobility 1 etc.

Ground floor (serviced only) if you have either a ground floor room or a lift but aren't necessarily graded as accessible.

Those self catering providers that have indicated that they are willing to accept bookings from the Visit St Ives information centre have "SCB" as a keyword.

"pluskid" if you are a B&B provider and can take an extra little person in the room.

"king" if your B&B beds are king or superking.

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Reports

Did you know you can see how many hits you’ve had from  http://www.visitstives.org.uk/  and from the Visit St Ives Information Centre?

Select “reports” when you are updating your availability. Under “provider statistics” you can select the date range you wish to view and the marketing channel. The main 3 marketing channels are:

Visit Cornwall (VC main web), EMS (the Enquiry Management System which is used by all TICs), St Ives website (http://www.visitstives.org.uk/). You can select them all by holding down the CTRL key. (N.B. It can be a little slow retrieving the information).

Extranet edit is the function that you use to update your own availability, it will only tell you how many times you’ve updated.

St Ives members is a group used to find you all!

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Bookings

The Visit St Ives Information Centre can make bookings for both serviced and self catering accommodation. In all cases it charges a booking commission of 10% of the first night. It is your choice if you wish to accept the booking.

The Visit St Ives Information Centre will take bookings in advance as well as short notice bookings. You need to make sure your availability is up to date if you wish to take advantage of this service.

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Online Booking

Visitors will be able to book your property online via http://www.visitstives.org.uk/ for which you will be charged a 10% commission of the whole stay.

Online Booking is available to you in 2 ways. Either sign up for Eviivo Frontdesk or via the extranet. More info from our online booking page.

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Eviivo Frontdesk Providers

If you currently run Frontdesk, your availability is taken from Frontdesk but all other details are provided from the Destination Management System (DMS) that Andy maintains. If you do not have access to the extranet please contact him if you wish to amend your entry or view your reports.

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Tips

Please check your listing on http://www.visitstives.org.uk/  regularly and email the membership email address if you want to change something that you cannot change in the extranet or if something is not working.

If you have done all of the above but still do not feel you are not getting enough enquiries, please contact Andy or Julie immediately. Please don’t leave it to the end of the season as it may be something very simple to remedy.

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Inspections

St Ives Visitor Information Centre has removed the requirement for all accommodation providers needing to be inspected. You can sign up to the Accommodation Charter free of charge. If you still wish to be inspected further details are below;

Option 1. The AA or Quality in Tourism who will grade you and give you a star rating. For B&Bs/hotels this involves an overnight stay.

Option 2. The minimum common standards inspection which checks that you are green, clean and legal but does not give you a star rating.(Quality in Cornwall)

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